Title:  Operations Team Leader - Facilities Assistants

We are excited to offer a fantastic opportunity for a Permanent Operations Team Leader – Facilities Assistants based in London

HOURS OF WORK:  Monday to Friday, 37.5 Hours per week

Join our vibrant and inclusive Complex Facilities team, delivering a professional and efficient multi-facilities service to building users and our client. This includes, but is not limited to, mail, porterage, flags, and moves, all in line with the Facilities Management Agreement.

You will work collaboratively as part of a team, supporting colleagues across the Main Building as required. You will engage confidently with building users and clients, maintaining a consistently professional, approachable, and helpful attitude, while contributing to a positive, balanced, and high-performing team environment.

What you will do:

People

• To lead the Facilities Assistants to ensure all contractual requirements are met.
• To manage all HR related issues within the teams. Record all HR related issues on our Coroner platform.
• To appraise, monitor and evaluate staff performance on a regular basis and provide feedback to staff.
• Ensure adequate staffing levels are maintained at all times.
• Manage and update team rotas to ensure all shifts are covered.
• Update People Portal with team absences.
• To ensure all staff complete their LearnUpon within a timely manner.
• Encourage continuous improvement for yourself, team and department.
• Ensure probation process is managed tightly and correctly as to the Amey process.

Payroll

• Ensure payroll add Ons such as overtime and project works are processed on time to prevent any pay issues.
• Investigate any payroll issues as they arise and resolve in a timely manner.

Security

• To make sure all staff have and maintain the correct clearance levels / passes are correct and in date.
• To ensure that all security regulations relating to mail receipt and deliveries are adhered to and all breaches are reported to the line manager in line with JSP440 & 367.

Concept

• Monitor and manage concept tasks assigned to distribution services, ensuring timely acknowledgement, allocation, progress updates and completion in accordance with operational priorities and SLA’s
• Record and manage monthly productivity data, ensuring timely preparation of client performance reports

Subcontractors

• To Manage the visitation of Sub-Contractors to carry out service and maintenance jobs for the ATM and water service.
• To manage regular replacement of flags due to life cycle, laundering and relevant days as regulated by the Department Culture Media, and Sport. In addition, occasions where flags are required to be half-mast and raised as a mark of remembrance.

Service delivery

• Manage and encourage collaboration between departments and contractors.
• Ensure all collection of mail and deliveries happen in time and in accordance with contractual and customer requirements.

Health and Safety

• Complete 01 reports on a monthly basis.
• Review and write risk assessments ensure all staff read, understand and sign to confirm acknowledgment
• Review COSHH and make sure all paperwork is up to date and correct.
• Ensure all departmental equipment is well maintained and serviced in line with contractual and legal requirements. Related documentation kept updated.
• Any other duties as required that are a reasonable management request.

What you will bring:

• Relevant experience in Portage, postal services and Records management.
• People management experience.
• Understanding and ability to deliver on all aspects of staff and HR issues.
• Knowledge of current Health & Safety legislation in relation to FM.
• Computer literate.
• Highly motivated and capable of working alone and equally as part of a team.
• Previous experience of working within the Civil Service or Armed Forces.
• To undertake projects as they arise.
• Knowledge of Amey and MoD security procedures in relation to the distribution of customer products.
• Demonstrate knowledge of the MoD goods receipt and delivery system, JSP 367 and JSP 440.
• Team player, being able to work willingly and effectively on your own or within a team to achieve objectives.
• Flexible attitude to a changing environment to achieve business goals.
• Willingness to learn and develop new skills while helping and supporting colleagues.
• Willingness and ability to work to, write and assess risk assessments.
• GCSE in Maths and English
• Previous experience in leading a team is essential.
• Experience in being part of a high profile and demanding contract is desirable.
• Previous knowledge of Portering / Mail or facilities desirable.
• Excellent customer service skills and a smart appearance.
• Able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.
• Team player but able to work on own initiative and demonstrate self-motivation.
• Flexible attitude to a changing environment.
• Able to communicate at all levels both orally and in writing.
• Experience of a Civil Service or Armed Forces environment.
• Punctuality and a willingness to maintain a good attendance record.

We welcome applications from a diverse range of candidates.

Important Information: Eligibility Requirement: Due to the nature of the contract, applicants must hold a current British (UK) passport.

Why join Amey?

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

About Amey

Who we are 
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems. 

What we do 
We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets. 

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.

Apply today

***We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible***

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